Return / Exchange

We guarantee our products are brand new, and authentic. We will not be able to guarantee the condition of the clothes or if the clothes have minor wear and tear from shipping, etc.

Return

Easy, Convenient Returns.   All products are made after order has been placed...Please note that once an order begins production, you can no longer make any changes and we cannot stop the shipment of your order. After 2 business days after order has been placed all orders production will begin... If the product you received is "defective", we will exchange it for the same item instead of processing a refund. Otherwise, you may return any products purchased from str88face.com within seven (7) days of the date of delivery in their original, unused condition for a full refund of the merchandise value. To return, please fill out the form below:

Exchange

To expedite your order process and ensure that you will be able to receive the item of your choice before it's sold out, we no longer process exchange to avoid delay. Instead, please return your original item for full refund and then place a new order online to avoid delay or items being out of stock by the time it is processed.

Conditions

For refunds, customers must apply for return through the online return application form below within 7 days upon receiving the merchandise. Merchandises must be in their original condition and packaging. No refunds will be allowed if these conditions are not met. Please contact us if you have any questions

If you received an item different than described or damaged.

Please fill out the form below to describe problems or concerns regarding the products you have received. You may either return the product for an exchange the product for a non-defective one, a correct one, or a different product.

 

US order

Please use the following shipping services to ship back your package:   UPS Ground,Fedex Ground, or USPS Priority

When shipping back your order, be sure to include a copy of the receipt indicating the shipping charges or scan image with return package tracking number and your order invoice number. If our return department determines that the product is damage (before wearing) or incorrect, we will reimburse you for the shipping fees with the following condition: 1) package is shipped via the services listed above and 2) the product is damage or incorrect.

International order

Please contact international@str88face.com before proceeding with your return for the damage or incorrect item.